Terms of service

1. Overview

1.1 This website is operated by SOLTAVERÉ. Throughout the site, the terms “we”, “us” and “our” refer to SOLTAVERÉ.

1.2 By accessing our website or purchasing from us, you agree to these Terms of Service, together with any policies referenced on our website, including our Shipping Policy, Return Policy and Privacy Policy.

1.3 Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or place an order.

1.4 We may update or change these Terms from time to time by posting the updated version on this page. The version available on this page at the time of your purchase will apply to your order.

1.5 Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products online.

2. Online Store Terms

2.1 By using this website, you confirm that you are legally able to enter into a contract under the laws that apply to you.

2.2 You may not use our website or products for any illegal, unauthorized or harmful purpose. You must not attempt to interfere with the security, functionality or operation of the website, including by transmitting viruses, malware or harmful code.

2.3 We reserve the right to refuse service, cancel orders or restrict access to our website if we believe these Terms have been violated.

3. Products

3.1 We sell fashion sunglasses intended for everyday outdoor use and styling.

3.2 Product descriptions, images, colors and availability may be updated from time to time. We make reasonable efforts to display product images and colors accurately, but we cannot guarantee that your device screen will show colors exactly as they appear in real life.

3.3 Our sunglasses are not intended for direct observation of the sun, protection against artificial light sources such as solariums, mechanical impact protection, or specialized sports eye protection.

4. Prices and Payment

4.1 All prices are shown at checkout before payment. Prices may change without notice, but changes will not affect orders that have already been placed and confirmed.

4.2 Any applicable taxes, shipping costs or additional charges will be shown at checkout where required.

4.3 For orders outside the EU, customs duties, import taxes or local charges may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

5. Shipping and Delivery

5.1 Shipping terms, estimated delivery times and any applicable shipping costs are described in our Shipping Policy.

5.2 Shipping is calculated based on delivery destination. For orders outside the EU, additional shipping costs may apply and will be shown at checkout.

5.3 Delivery times are estimates and may vary depending on destination, carrier handling, customs processing and other factors outside our control.

5.4 You are responsible for providing accurate and complete shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

6. Returns and Right of Withdrawal

6.1 Returns are handled according to our Return Policy.

6.2 Customers within the EU have a legal right to cancel or return an online purchase within 14 days of receiving the order, without giving a reason. We also offer a 30-day return policy, as described in our Return Policy. Your statutory rights are not affected.

6.3 To be eligible for a return, the product must be unused, undamaged and returned with any original packaging, accessories and tags, unless the item is faulty or incorrect.

7. Damaged, Faulty or Incorrect Items

7.1 Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us through our contact form as soon as possible so we can assess the issue and help resolve it.

7.2 We may ask for your order number and photos showing the issue.

8. Order Information and Account Details

8.1 You agree to provide accurate, current and complete information when placing an order.

8.2 We may need to contact you using the information provided at checkout if there is an issue with your order, payment, delivery or return.

8.3 We reserve the right to cancel or refuse an order if the information provided is inaccurate, incomplete, suspicious or appears to violate these Terms.

9. Changes to Products, Prices and Services

9.1 We may update, change or discontinue products, prices or parts of the website at any time.

9.2 We are not liable to you or any third party for changes to product availability, pricing, website features or services, except where required by applicable law.

10. Website Content

10.1 All content on this website, including text, images, product photos, graphics, logos and design elements, belongs to us or is used with permission.

10.2 You may not copy, reproduce, sell, modify or use our website content for commercial purposes without our written permission.

11. Third-Party Services and Links

11.1 Our website may use third-party services, including payment providers, shipping providers and Shopify-related tools.

11.2 We may also link to third-party websites. We are not responsible for the content, policies or practices of third-party websites or services.

12. Personal Information

12.1 Your submission of personal information through the store is governed by our Privacy Policy.

13. Limitation of Liability

13.1 To the fullest extent permitted by law, we are not responsible for indirect, incidental or consequential losses arising from your use of the website or purchase of our products.

13.2 Nothing in these Terms limits your legal rights as a consumer, including rights relating to faulty goods, returns, refunds or other protections under applicable consumer law.