Refund policy

14-Day Right of Withdrawal

Customers in the EU have the right to withdraw from their purchase within 14 days of receiving their order, without giving a reason.

To exercise your right of withdrawal, you must contact us within 14 days of receiving your order and clearly state that you wish to withdraw from your purchase. You can contact us via the form.

After notifying us, you must return the item without undue delay and no later than 14 days from the day you informed us that you wish to withdraw from the purchase.

The statutory 14-day right of withdrawal applies to customers in the EU and does not affect any other statutory consumer rights.

Return Conditions

The sunglasses must be returned in the same condition as when you received them. They must not have been used more than necessary to inspect their condition, fit, and function.

The item should be returned undamaged and with any original packaging, accessories, and tags where applicable.

You will also need your receipt or order confirmation.

You are responsible for the return shipping cost unless the item is faulty, damaged, incorrect, or unless we have agreed otherwise.

Returns From Outside the EU

For returns from outside the European Union, the customer is responsible for any return shipping costs, customs duties, import taxes, VAT/GST, carrier handling fees, or other charges related to the return shipment, unless the item is faulty, damaged, incorrect, or unless we have agreed otherwise.

Please make sure that any customs declaration for the return is completed correctly. We are not responsible for delays, additional charges, or failed returns caused by customs processing or incorrect customs information.

Customs, Duties and Import Taxes

For orders delivered outside the European Union, customs duties, import taxes, VAT/GST, and carrier handling fees may apply.

These charges are determined by the customs authorities in the destination country and are the responsibility of the customer unless otherwise clearly stated at checkout.

We do not collect or pay customs duties, import taxes, VAT/GST, or other import-related charges on behalf of the customer unless this is clearly stated at checkout.

We are not responsible for delays caused by customs processing.

If a customer refuses to pay applicable customs duties, import taxes, VAT/GST, or carrier handling fees, the package may be returned, abandoned, or destroyed by the carrier or customs authority. Any costs, losses, or return shipping fees related to refused deliveries may be deducted from any refund where permitted by law.

How to Request a Return

To request a return, contact us via the form.

Once your return request has been received, we will send you instructions on how and where to send your package.

Items sent back to us without first contacting us may not be accepted.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and help resolve it.

When contacting us, please include your order number and photos showing the issue.

If the item is faulty, damaged, or incorrect, your statutory consumer rights apply.

Exceptions

We cannot accept returns for items that have been damaged after delivery or returned in a condition that clearly reduces their value beyond what is necessary to inspect the item.

Custom-made or personalized products cannot be returned unless they are faulty or incorrect.

Exchanges

We do not offer direct exchanges.

If you want a different item, you can return your current item in accordance with this policy and place a new order separately.

Refunds

We will notify you once we have received and inspected your return.

If your return is approved, your refund will be issued to your original payment method.

For withdrawals made under your statutory right of withdrawal, we will refund the payment without undue delay and no later than 14 days from the day we are informed of your decision to withdraw from the purchase.

We may withhold the refund until we have received the returned item or until you have provided proof that the item has been sent back, whichever occurs first.

Please note that it may take additional time for your bank or card provider to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us via the form.