Shipping policy

Shipping Costs

Shipping costs are based on the destination of delivery.

Any applicable shipping costs will be calculated and shown at checkout before payment.

Order Processing

Orders are usually processed within 1–3 business days after your order has been placed.

Please note that order processing times may be longer during high-demand periods, holidays, or due to circumstances outside our control.

Estimated Delivery Times

Once your order has been processed, the estimated delivery time within the EU is typically 6–21 business days.

Delivery times may vary depending on the destination, carrier handling, customs processing, local postal services, and other factors outside our control.

Estimated delivery times are estimates only and are not guaranteed delivery dates.

Orders Outside the EU

For orders delivered outside the European Union, additional shipping costs may apply depending on the destination country and shipping method.

Any shipping costs charged by us will be calculated and shown at checkout before payment.

Customs duties, import taxes, VAT/GST, carrier handling fees, or other local charges may also apply. These charges are not included in our product prices or shipping costs unless clearly stated at checkout.

Customs, Duties and Import Taxes

For orders delivered outside the European Union, customs duties, import taxes, VAT/GST, carrier handling fees, or other local charges may apply.

These charges are determined by the customs authorities in the destination country and are the responsibility of the customer unless otherwise clearly stated at checkout.

We do not collect or pay customs duties, import taxes, VAT/GST, or other import-related charges on behalf of the customer unless this is clearly stated at checkout.

We are not responsible for delays caused by customs processing.

If a customer refuses to pay applicable customs duties, import taxes, VAT/GST, or carrier handling fees, the package may be returned, abandoned, or destroyed by the carrier or customs authority. Any costs, losses, or return shipping fees related to refused deliveries may be deducted from any refund where permitted by law.

Tracking

Once your order has been shipped, you may receive a tracking number, depending on the shipping method used.

Please note that tracking updates may take some time to appear and may vary depending on the carrier and destination country.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

Delayed Orders

If your order is delayed, please contact us through our contact form and we will assist you in checking the delivery status.

If your order has not arrived within 30 days of being placed, please contact us so we can help investigate the delivery status.

If a delivery is significantly delayed, we will work with you to find a suitable solution in accordance with applicable consumer protection laws.

Lost or Undeliverable Packages

If a package is confirmed as lost by the carrier or cannot be delivered, please contact us so we can investigate the issue.

Depending on the situation, we may offer a suitable solution, such as a replacement or refund, in accordance with applicable consumer protection laws.

We are not responsible for packages that cannot be delivered due to incorrect or incomplete address information provided by the customer, refusal to pay applicable customs duties or import charges, or failure to collect the package where required.